Shipping Information
SHIPPING
We strive to ship your order as quickly as possible.
You will receive your track and trace code when we have shipped your order with love!
Customers from around the world can explore and purchase from our website using their local currency by choosing their country from the dropdown menu in the main navigation. We provide Standard and Express shipping choices based on the destination country. Check the table below for shipping durations and return fees applicable to your country.
Please note that for countries outside the EU, we are not responsible for any import duties or taxes. Customers should be aware that they may incur additional charges and are advised to check with their local customs office to understand these potential costs.
| Country | Free Shipping From | Standard shipping time | Standard shipping fees | Express shipping time | Express Shipping Fees |
| AUSTRALIA | $120+ | 7-14 Days | $13.95 | 6-9 Days | $19.95 |
| AUSTRIA | €70+ | 2-3 Days | €5.95 | ||
| BELGIUM | €70+ | 1 Day | €4.95 | ||
| BRAZIL | R$520+ | 10-20 Days | R$70 | ||
| CANADA | $120+ | 7-14 Days | $13.95 | 6-9 Days | $19.95 |
| CZECHIA | Kč 2000 | 5-8 Days | Kč 295 | ||
| DENMARK | kr 500+ | 5-9 Days | kr 85 | 4-6 Days | kr 125 |
| FINLAND | €70+ | 5-8 Days | €7.95 | ||
| FRANCE | €70+ | 2-4 Days | €7.95 | ||
| GERMANY | €70+ | 2-3 Days | €5.95 | ||
| HONG KONG | $850 | 4-8 Days | $95 | ||
| IRELAND | €100+ | 5-9 Days | €8.95 | 4-6 Days | €12.95 |
| ISRAEL | NIS 340+ |
5-8 Days | NIS 40 | ||
| MEXICO | $1750 | 7-9 Days |
$225 |
||
| NETHERLANDS | €70+ | 1 Day | €4.95 | ||
| NEW ZEALAND | $120+ | 7-14 Days | $14.95 | 6-9 Days |
$19.95 |
| NORWAY | kr 950+ | 4-9 Days |
kr 120 |
||
| POLAND | zł 350+ | 5-9 Days | zł 39 | 4-6 Days | zł 59 |
| SOUTH AFRICA | 2000+ ZAR |
6-12 Days | 300 ZAR | ||
| SINGAPORE | $125 |
4-7 Days | $12.95 | ||
| SWEDEN |
kr 800+ |
5-9 Days | kr 95 | 4-6 Days | kr 150 |
| SWITZERLAND | CHF 80+ | 4-8 Days |
CHF 11.95 |
||
| SPAIN | €70+ | 5-8 Days | €8.95 | 4-6 Days | €12.95 |
| UAE | 400+ AED | 6-9 Days | 40 AED | 3-5 Days | 60 AED |
| UNITED KINGDOM | £70+ | 5-8 days | £7.95 | 3-5 days | £12.95 |
| EU (OTHER) | €70+ | 5-8 Days | €7.95 | ||
| REST OF WORLD | €100+ | 5-14 | €12.95 | 6-9 Days | €17.95 |
You can monitor your order using the tracking details in your shipment notification email or by signing in to your account on doreandrose.com. If the tracking link from the carrier doesn't show any activity or movement for over 5 business days, please reach out to Customer Service for further investigation.
For any questions, please reach out to:
contact@alcanside.com